Technology Support Specialist

Brewer Companies is seeking a motivated, experienced, and knowledgeable specialist to work with operations and IT vendors.  You will work directly with operation stakeholders and our IT MSP to ensure service levels are achieved.  You will monitor day-to-day activity and optimize areas to improve performance. You will complete various critical onsite tasks to support remote staff and vendors.  You will work with process engineers to document and maintain various IT structures for compliance and business needs.  

The ideal candidate is both creative and analytical. They can work in both strategic and tactical orientations, often telescoping out to see the business from a “bird’s eye” perspective, and then back in to see the detail of specific processes in specific domains of the business. They will have the capacity to stay strategic and anchored in the business mission while simultaneously working tactically on the detail of specific business processes.

Fundamental knowledge of help desk techniques and modern computer technologies including mobile devices, cloud-based servers, and enterprise active directory. And while not required, experience in IT help desk positions will be helpful.

Role Summary 

The Technology Support Specialist is responsible for ensuring the technology infrastructure of the company is kept operating efficiently.  The Technology Support Specialist will monitor day-to-day activity and optimize performance based on the needs of the company.  The Technology Support Specialist will put structures in place to help better organize productivity and security.  The Technology Support Specialist will monitor security threats and adjust to best combat these threats. 

Organizational Relationships

The Technology Support Specialist reports directly to the Manager of Business Technologies and will work collaboratively with the Design & Engineering team and Brewer managed service provider for IT Support

Essential Responsibilities:

• Configure, deploy, and manage policies for permissions
• Deploy and manage access for web-based applications.
• Manage administrative policies for Microsoft based products
• Design and manage security policies
• Maintain and optimize technology infrastructure (File Structure, Server Structure, Phone Systems)
• Assist in maintain integrity of Corporate managed assets
• Document inner workings of system infrastructure
• Work with IT MSP to facilitate any in person support and tasks.
• Monitor and maintain on-site networking and communication equipment.
• Occasionally provide support in field for all field staff and other remote sites
• Facilitate on-boarding and off-boarding employees and contractors of all technology needs. 
• Will need to interact with various department to better understand their operational process for technical support.

Qualifications & Skills:

• Knowledge of databases, networks, infrastructure, and patch management
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude; ability to work independently and multi-task effectively
• Excellent communication skills; strong attention to detail
• Ability to work under pressure in a deadline driven environment.
• Highly organized individual with strong attention to detail
• Ability to effectively balance a high volume of tasks of varying degrees of complexity, urgency, and topics.

Preferred:

• Implement & manage zero touch solutions across organization
• Identify new technologies to implement for continuous growth
• Evaluate and integrate new technology behaviors
• Ability to write scripts in PowerShell and azure

Additional Information:

• Benefits Include: medical, dental, 401K, competitive compensation, employee referral program, ongoing training
• We are an Equal Opportunity Employer who participates in E-Verify and drug testing